IMPORTANT INFORMATION ARTWORK Guidelines & Templates - We have an all digital workflow and work with all Mac and Mac compatible files. Create artwork using accepted programs: current versions of InDesign, Illustrator and PhotoShop. We cannot accept files created with: Microsoft Word, Publisher and PowerPoint. Artwork for catalog and custom items MUST be created on our FREE item templates. If supplying artwork as a .PDF, follow all art guidelines to avoid production delays. Download art guidelines & templates at foldersolutions.com. Send all file elements being used – including printer & screen fonts and embedded graphics. When sending digital files via our web upload or email, all files MUST include your dealer information, purchase order number and job name. Incorrect files and files created without our item template may delay production and can incur prep charges. Charges for corrections, alterations and set-up will be billed at $180.00 (P) per hr. Copy Errors - All submitted copy is reviewed before production. We pride ourselves on making every effort to ensure accuracy and that your expectations are met. However, we are not liable for errors in customer submitted files. DAMAGED GOODS / CLAIMS In the case of cartons lost or damaged in transit, the liability is that of the carrier and not Admore® or ColorWorx®. Please mark the shipper “received damaged”. It is important to inspect all materials upon arrival. Cartons may be opened for inspection, but do not dispose of damaged merchandise or containers. A claim must be filed with the carrier within 10 days after receipt of merchandise. A digital photo is helpful in filing a claim with the carrier. Please contact your dealer immediately if you have received damaged merchandise. All other claims must be made within 30 days of delivery. EMBOSSING See price tables for size of emboss area included in price. Includes one area, single level raised. Copy is raised to the maximum lift allowed by the stock and your copy design. Copy needs to be 1/8" away from all sides or edges. Please call for an estimate when combining embossing with printing. Multi-level or sculptured emboss is available. Emboss Artwork Note - Thick, bold copy is best. Recommended minimum line thickness is 2 pt. Increase point size/weight accordingly. Certain copy will not emboss well and is best avoided, including: serif/thick-thin type styles, screens, fine lines and copy with intricate detail. Submit one color art in the size you want to appear on folder (consider maximizing the allowable square inches found in the price table). Convert type to outlines and send vector (.EPS) art. No RGB, .JPG, .GIF or web images. 3 Embossing has no impact on a sheet's ability to be recycled. ARTWORK / DIE STORAGE To assist our customers with reorders, we store all archived art files and dies (die cutting, foil, emboss, etc.) for 24 months. At that point, if we have not received a written request for return, materials are recycled without notice. NOTE: When working with a graphic designer, always ask them to provide you with a final file copy of your artwork. CHANGES / CANCELLATIONS Changes to orders in progress may require additional cost and/or time. Cancellation after work has begun requires payment for work performed (preflight, materials ordered or generated and re-stocking fees). A minimum cancellation fee of $50.00 (P) is applied once an order is entered into our system. FOIL STAMPING See price tables for size of one foil area included in price. See inside back cover for standard foil colors. We can order custom and special effect foil colors. Non-metallic and pearlized foils will look different when used on dark stocks. Please call for an estimate when combining foil stamping with printing. Foil Stamp Artwork Note - For most type styles, minimum point size is 8 pt. Increase size for serif/thick-thin type styles. To avoid loss of detail and plugging do not use ultra-light and script type styles, screens, thin lines and copy with intricate detail and gaps no closer than 1 pt. Submit one color art in the size you want to appear on folder (consider maximizing the allowable square inches found in the price table). Convert type to outlines and send vector (.EPS) art. No RGB, .JPG, .GIF or web images. COATINGS Aqueous - Water-based coating that seals the ink against smearing. Adds no durability to the product. If necessary, an overall aqueous coating (gloss, satin or matte) is applied FREE on print orders. If a coating finish is not specified, gloss will be used. Matte coating can alter the appearance of print color. 3 Our aqueous coatings are recyclable. Aqueous Soft-Touch - A special effect matte aqueous coating that gives the product a soft or suede-like feel. Adds no durability to the product. It needs to be applied to a coated sheet and requires an additional 48 hrs. production dry time. When used on overall solid black (or dark PMS color), it has a tendency to show imperfections. Like any matte coating, it can alter the appearance of print color. See price tables or call for additional charge. 3 Soft-Touch aqueous coating can be recycled. Lamination - Bonds a strong, protective film of plastic to the sheet. Most durable of the available coatings. Available in gloss, matte or SoftTouch finish. Matte or Soft-Touch lamination can alter the appearance of print color. See price tables or call for additional charges. 3 Plastic lamination is not recyclable. Spot Coatings - We have a wide range of spot coating options and applications to achieve a gloss/matte combination effect. Costs vary depending on material and if coating is applied in-line or off-line. Call for information and assistance. MAILERS: let us know your mailing requirements prior to production. A spot coating may be necessary if using inkjet. UV Coating - A HIGH GLOSS finish that seals the ink against smearing. Adds no durability to the product. Exposure to ultra-violet light cures the finish to a brilliant shine. Needs to be applied to a coated paper, such as our Semi-gloss White. Tends to fingerprint on large solid areas of dark ink (wipes away easily). You cannot write or inkjet on UV coating. See price tables for additional charge. 3 Our UV coating is 50% renewable with 30% soy content and can be recycled with other mixed waste. 3 Paper products selectively decorated with foil are recyclable (more information at fsea.com). OVERRUNS OR UNDERRUNS Due to the number of production processes involved in the manufacture of your folder, it is not possible to determine the exact quantity we will complete. Please indicate your desired quantity using one of the following methods: Standard Trade Practice - Billed for the exact quantity shipped, not to exceed 10% over or under the quantity ordered. No Overs - Must be indicated on order. Order could run short by more than 10%. Billed for the exact quantity shipped. Exact Quantity - Add 10% to the price for the special handling involved. No additional handling fee is applied to digital print products or prepaid orders. No Unders - Your order may run over by more than 10%. Billed for the exact quantity shipped. (continued on page 48) 47